Policies & Terms

Return Policy

National Switchgear (NSG) wants you to be 100% satisfied with each encounter you have with us. We understand that it is sometimes necessary to exchange or return an item. In the event that this is necessary, please read the requirements and follow the instructions provided below:

Return Requirements

  • All returns must be initiated within 15 days of receipt and completed within 30 days of ship date.
  • Each returned item must be accompanied with a Return Materials Authorization (RMA) form.
  • Some items require resources and customization to meet your requirements at time of order, therefore all returns are subject to a minimum 30% restocking fee at the discretion of NSG.
  • Please have the following information available when requesting a RMA:
    Invoice Date
    Invoice Number

Process for returning an item

What to expect when you return an item

  • Upon receipt, NSG will inspect the item(s) and contact you with any concerns
  • If there are no concerns, your refund less any restock fee if any, will be processed within 7 days of receipt/inspection
  • If there are concerns, a representative will contact to discuss and work towards the appropriate solution

Revised 12/1/13