National Switchgear Saves The Day
A world class manufacturer of hospital operating room equipment in Montgomery, Alabama suffered a 4,000 ampere switchgear failure upon re-energizing after annual maintenance. The plant’s customers rely on their ability to produce and respond to their rigorous demands, thus ensuring schedules can be met, and needed a solution fast.
The failed gear supplies power to the plant’s process building, consisting of over 100 employees who perform various manufacturing processes in machining and fabrication, as well as engineering and R&D. The ability to meet customer demands is driven by continued LEAN concepts and practices, thus requiring uninterrupted production schedules.
Upon realizing that part of their plant could be shut down, they were in desperate need of finding an available switchgear unit at 5pm on a Saturday evening.
“My contractor […] found an available gear at National Switchgear’s facility and forwarded me Mr. Adam Tappe’s contact information at 8:30pm with a possible solution”, said the plant’s Maintenance Supervisor. “After talking with Adam only a few minutes, he coordinated an outstanding display of customer service by calling his team in, testing the gear on hand and getting it shipped to me for an 11:30am delivery Sunday morning from your location in Texas. The switchgear was installed with no problems [and] we had power restored to the process building by 2pm.”
National Switchgear’s customer commitment has allowed the Montgomery plant to continue operations as planned without delays or loss in production. The Maintenance Supervisor went on to say, “It is truly a breath of fresh air conducting business with a company that has a respected rapport as National Switchgear. I look forward to future business opportunities with National Switchgear”.
National Switchgear is an industry-leader in power distribution equipment and services, offering a broad line of new and repurposed electrical equipment from our extensive inventory and network of suppliers. National Switchgear also provides shop, engineering, and on-site services for all power systems, including remanufacturing of circuit breakers, switchgear and related components.