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HelpDesk Specialist Intern

Join our family in electrical power system maintenance, testing, remanufacturing and education.

As National Switchgear continues to build on more than thirty years of outstanding customer service in the field and shop, our family of employees stands out as the reason for our success. We offer competitive pay, full benefits, educational opportunities and fulfilling career paths. We consider ourselves a family with plenty of room to grow. Are you looking for the obvious next step towards a successful, fulfilling career? Talk to National today!

Job Description:

Due to continued growth, we are seeking a smart, independent, self-motivated part-time intern to assist the IT department with various HelpDesk efforts. Please note, this is a paid position that does not currently offer credit hours. Duties include but are not limited to:

  • Ensures excellent customer service by effectively assisting all end-users with system problems, questions, and requests
  • Effectively resolves end-user problems and requests in a timely manner and with a sense of urgency using system related knowledge by performing problem recognition and resolution. Elevates issues beyond Level I support and escalates to appropriate group for resolution
  • Ensures timely response to incidents by following up and updating tickets with relevant and accurate information as incidents are reported. Transfers incidents to System Administrator if not able to resolve. Documents and tracks incident status until closed or resolved
  • Effectively maintains computer equipment and copiers by logging incidents and scheduling repair services when needed
  • Provides support in tracking equipment by recording appropriate information for equipment that is installed and/or relocated
  • Ensures help desk procedures are appropriately documented by assisting with updating Help Desk Manual as needed
  • Effectively implements adding and removing employees into/from our production environment
  • Assists in imaging PCs, loading software, and configuring for new end-users

Education & Experience:

  • Currently attending a two- or four-year college or university

Skills & Certifications:

  • Knowledge of Windows 10, Microsoft Office 365 products (Outlook, Excel, Word, PowerPoint)
  • Knowledge of Active Directory, DNS, and DHCP
  • Strong customer service orientation
  • Strong analytical and problem solving skills
  • Strong organizational skills and multitasking ability
  • Strong attention to detail skills
  • Demonstrated ability to work in teams with a collaborative interpersonal style
  • Good verbal and written communications skills including excellent telephone etiquette

Job Location: Lewisville, TX 

Must be an American citizen or have a current visa and reside in the United States. Must be able to pass a pre-employment drug test and periodic, unannounced random drug tests. Must have a good background check and have a good driving record.


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